If your insurance policy includes Travel Expenses

• If your trip was cancelled or you missed a connection, inform us by calling 1620 or filling out the online form, making sure to include a telephone number where you can be reached and/or an e-mail address.
• Present the insurance company with the relevant documents concerning the cancellation of a planned trip, missed connection or late departure.
• If you were late for a connection due to circumstances beyond your control, immediately contact the proper airport authorities and get a written incident report. Then bring this report, together with documents verifying expenses incurred to our nearest insurance office or send them in by post.

Our experts will be in contact with you if any additional information is required.