If you have Baggage coverage and a claimable incident occurs

• In cases of late delivery or lost baggage (luggage), as well as damaged baggage (luggage), immediately inform the proper airport authorities, register the incident and get written confirmation of the occurrence.
• Inform us by calling our staff at 1620 or by filling out the online form, making sure to include a telephone number where you can be reached and/or an e-mail address.
• Present the following documents to our insurance company: financial documents showing expenses incurred due to late or missing luggage, as well as the written incident report from the airport.

Our experts will be in contact with you if any additional information is required.